Verizon Freedom Essentials

Today I received a call from Verizon. They wanted to help me save money. Since saving money is always a good deal, I decided I'd talk to them (even though I figured they really wanted to sell me something).

So they proceeded to look at my service records and offer me the Freedom Essentials plan for only $49.99. This sounded like a good deal to me, so I asked how much I was currently paying. Turns out Mr. Victor Allen couldn't tell me that, he didn't have access to that information. All he could see was that I have a different vendor for my regional long distance and a third vendor for my out of state long distance.

True, I told him, the reason was that Verizon didn't offer a regional long distance so I used my cell phone for all long distance.

Realizing that he was quickly losing a sale, Mr. Allen asked if I had a computer. Yes, I said and he quickly offered me DSL service for only $19.99. I asked if they really had DSL service in my area, because they hadn't had it in the past. After checking, Mr. Allen was disappointed to find out that it was not an option.

So, if you're going to call me to sell me something, I have two suggestions: 1) Know what service you're giving me today and what it costs {especially if you claim to save me money} and 2) Know what services actually are available BEFORE you offer them to me.