Sunday, October 17, 2010

Service with a smile

What makes "good service"? There's one company I recently dealt with that made me start thinking about this question. Unfortunately, the company didn't have "good service" and it made me thinking about what set them apart. I decided to initially focus on a company I deal with that does indeed have good service.

The "good service" company is a local dog groomer, I'll gladly share the name with anyone interested. (Since most of my readers aren't local, you probably don't care). We struggle with a couple of dog groomers including one that I'm convinced infected our dog with fleas. Since our older dog (since past away) was getting more and more difficult to transport, we decided to try a "mobile" groomer. These folks come to you with a van and all the equipment. When they leave, the dog's hair has been cut, cleaned and combed.

The first thing that I like about the mobile groomer was the price. They were actually a couple of dollars CHEAPER than the ones with a house. Cheaper is always better in my book! (well, maybe not always, but at least often) They did at least as good as any other place we took the dogs.

Second thing we noticed was that the couple doing the grooming were very polite. They listened to what we wanted, offered advice and did what we asked. Our dog has sensitive skin, so they manage that aspect well (I have no idea what they do, I just remind them to treat her like they did before).

The final aspect of their service that I wanted to mention is the trust. We've used these people several times. On one or two occasions, they've come and we've had to mail them a check. Most recently, we were away and had someone else there to dog sit for us. We forgot to leave the payment and rather than re-schedule, the groomer went ahead and did her work and we mailed a check.

This level of mutual trust is the basis for good, continued service. This business can rest assured that they have earned our business for a long time. Next post will focus on a company that doesn't give good service

1 comment:

Thomas said...

Nice post. I miss the days of taking the dog to a groomer; Zoe 2's hair doesn't require that we do so.