Showing posts with label Work. Show all posts
Showing posts with label Work. Show all posts

Tuesday, January 03, 2012

Do sweat the small stuff

Sometime back, a popular saying was "Don't sweat the small stuff". This was usually followed by the corollary, "and it's all small stuff." Lately, this has been on my mind a lot, or more correctly, the opposite has been on my mind - "do sweat the small stuff."

It's by sweating the small stuff - mastering those seemingly meaningless tasks - that we gain the abilities we need to do the big stuff. In his book "Outliers", Malcom Gladwell mentioned the "10,000 hour rule claiming that the key to success in any field is, to a large extent, a matter of practicing a specific task for a total of around 10,000 hours." That seems like a lot of time to become a master, but if you look at it as 40 hrs/wk for 5 years, that seems to fit accreditation requirements in a lot of jobs. Five years to become an "expert" seems reasonable. Five years of sweating the small stuff doesn't seem that ridiculous. Gladwell points to The Beatles and Bill Gates as examples of his "10,000 hour rule" (read the book for more details).

When my kids were young, we handed out chores. We started with small tasks, for example cleaning there room with our help, and expanded to bigger tasks (loading the dish-washer, cutting grass). In our work lives, we typically follow a similar process, working with co-workers at first, then leading projects. By sweating the small stuff, we show our employers that we are capable of moving on to bigger stuff.

It turns out this idea is not new, I didn't invent it and neither did Gladwell. I keep repeating Matthew 25:23 which says "You have been faithful with a few things; I will put you in charge of many things."

Sweating the small stuff means different things to different people. It may mean showing up on time for a job that you really don't like. It may mean a little extra polish in the spit-and-polish (and a little less spit). It may just mean doing the things you know need to be done without expecting any recognition.

What does sweating the small things mean to you?

Saturday, November 07, 2009

Where do you cross the line in the workplace?

It's been a busy week and I haven't been able to blog. But I saw this news article today and had to comment. The headline says "Massachusetts Man Says He Was Fired for Telling Colleague Her Gay Marriage Is Wrong".

The story is that Peter Vidala worked at Brookstone and a manager from another store visited. While she was there she commented on her impending homosexual marriage (which is legal in Massachusetts - where both Peter and she live). Peter returned with his views opposing the relationship. As a result of his negative comments, Peter was fired. He was told that he was "entitled to (his) own beliefs," but that "imposing them upon others in the workplace is not acceptable."

In part, I agree with Brookstone. However, they didn't do adequate research into why Peter expressed his beliefs. Apparently, the manager explained about her upcoming marriage and "mentioned four times that she had married her partner." Now it's highly possible that she was excited about her marriage (I was excited when I got married and probably told people a lot), but mentioning this four times is a little excessive.

In fact, Peter said he felt "intentionally goaded" and that "she knew how I felt about homosexuality." If that's the case, the manager was wrong to bring up the issue and Peter was being harassed for his beliefs.

In today's world, it's very likely that we will all have to work with someone who believes differently. We should be able to express those beliefs WITHIN LIMITS without fear of recrimination. Likewise, if we are offended by someone's beliefs, we should simply express that we don't want to discuss the matter and that should be the end of the discussion.

The manager in this case violated this principal. When she realized (or if she knew ahead of time) that she was discussing something that offended Peter, she should have changed the subject. Brookstone should not employ managers who intentionally cause divisiveness.

Tuesday, August 25, 2009

Seinfeld gets people fired

This story from the DesMoines Register shows how a joke from a Seinfeld episode went a little too far and got a man fired. Seems a group from the Brain Injury Association of Iowa attended an outdoor event where there were a lot of blooming plants. After one person sneezed, a lady in the group explained that in her house instead of say "Gesundheit" or "God bless you", she and her husband say "You are so good looking" - which was the basis for a Seinfeld episode. As the event went on, several people got into the game.

After the event, John Preston continued to email the lady telling her she was good looking. Apparently, he liked the episode of Seinfeld too. But this unnerved the lady, who complained to her bosses and they told Preston. A few weeks later, he met the lady in the hall and talked with her and "massaged her shoulders." She complained again and this time he was fired.

This wasn't the first time Seinfeld got people fired, another Iowa case in 2004 resulted in Ronald Knight of the Fareway grocery store being fired after he repeated some comments from a different episode. And in 1992, Miller Brewing company fired an executive for telling his secretary about an episode and showing her a word in a dictionary (the referenced article contains both stories).

What lessons can we learn from this? 1) Just because you saw something on TV doesn't mean you can repeat it in the office. 2) You can carry a joke too far and 3) massaging a co-workers shoulders in the workplace is NEVER acceptable.

In this case, some blame should also fall on the female. Apparently, she started the gag at the outdoor event. If it was unacceptable for Preston, it was unacceptable for her also. She needs to learn some discernment in sharing stories from her home life.

Wednesday, June 24, 2009

Profit revisited

Last November, I posted an entry about profits. (see here) The basic point I tried to make was that profits are not immoral or evil and it's actually good for companies to make a profit.

Lately, I've dug up an old memory from back in the 1990's related to profit. It seemed very important to me. During that time, we were experiencing what some people called a "rolling recession". One industry would be hit with hard times for a while, then another. One of my co-worker's parents ran a fishing boat, somewhere up North. Small, family-owned business at it's best.

One day he reported a story where he asked mom & dad how the business was doing. "Hard times" they said, they had to run the business with just 3 or 4 workers. The output was higher than ever, but competition and the "rolling recession" was hitting the business hard.

He explained that in good times, they had 8-10 people working for them. "How are you able to make it with just that few people?" he asked them. "What's different?"

Their reply was that in good times, they hired more, in rough times they trimmed down. A higher gross profit allowed them to spread the wealth (at their choice).

It seems to me that when companies like this profit, it's a good thing. They hire more workers. Sure, they aren't as efficient as they could be, and the consumer ends up paying for it, but (if there is competition) the consumer doesn't really lose out.

More about profits on another day...

Tuesday, February 24, 2009

Social Networking at it's best

I heard a commercial a few weeks back on the radio that focused on social networking. I can't remember what the commercial was for (which questions the effectiveness of the ad), but I think it might have been McDonald's.

Seems a guy was really in to social networking. He had just received a virtual high five from a friend and was looking for a way to spend some of his virtual bucks in another virtual game. Some real friends ask him if he wants to go to McDonald's (or the advertiser's) and he explained that he had to wait on a virtual reply.

The focus was on real networking with real people - - and of course the now forgotten advertiser.

Last night, I had dinner with an old college Friend that I met through Facebook. A couple of weeks ago his sister found me and then I found him. We haven't seen each other in around 27 years, but he commented that we hadn't changed that much, just that we had both put on a couple of pounds (well, understatement is a good thing).

We talked over dinner about our careers, our interests and our families. It's amazing how many times in the last 27 years our paths have nearly crossed, even working for the same company for about three years at one time and never knowing it.

Not sure when we'll have a chance to get together again, we live about 4.5 hours apart, work took me to his town. I make this trip every 2-4 months, but often have dinner plans with a client when I get here.

But at least something positive can come out of social networking.

Wednesday, September 10, 2008

Equal pay

I'm reading a book called "While America Aged" with a subtitle of "How Pension Debts Ruined General Motors, Stopped the NYC Subways, Bankrupted San Diego, and Loom as the Next Financial Crisis." (long subtitle).

Ok, it's a little biased. But can you guess who is GM's #1 supplier? To which other company does GM pay the most? You might be thinking a steel (or aluminum) company. You might be thinking an auto parts company. Maybe the company that makes interior carpeting. Windshields and glass companies. If you guess any of those, you'd be wrong.

GM pays Blue Cross Blue Shield more than any of those companies. And they're competing with Toyota which doesn't have the same cost structure. There's more to it than that, I've got more reading to do. And after seven LONG chapters describing the problems in PAINFUL detail, there will be a conclusion, 20 pages titled "The Way Out."

But something struck me very strange today while reading, waiting on a plane to take off (1 hour on the runway is no fun). In New York City, sanitation workers went on strike because their pension plan wasn't as rich as police officers' plan. After all, the reasoned, they were uniformed employees too.

Now I believe everyone should earn a livable wage. And yes, sanitation workers are part of everyone. But if supply & demand applies to products, why can't it apply to workers too? How many people can be a police officer? It takes a good bit of training and some amount of education (at least high school, in some areas a college degree). How many people can be a sanitation worker? In a city near me, they let prisoners do it (which bothers me, but that's another issue). Training is minimal, education less. No degree required. Seems that the supply of sanitation workers should be high, and the price (wages, etc) should be low.

Now don't get me wrong, I don't aspire to be a sanitation worker. I've seen what they do and frankly, I don't want to do it. I'd rather pay someone else to do it instead. But if the sanitation worker's salary ever tops mine, I would seriously consider switching careers.

More from the book as I move along in it..

Wednesday, August 06, 2008

Working from home

I've posted information before about my schedule before, this week is different. This week I've spent the last two days and will spend today working from home. This is typical for me, busy days away at customers, then a few days here catching up on "desk" work. But I thought I'd explain what working from home is like.

Typically, I get up before 7am and fix me some breakfast and coffee (see yesterday's comments about coffee). Then I start work by reviewing any emails that came in overnight (typically 5-10, most of which are garbage) and responding as necessary. I turn on my "radio" to the local conservative Christian talk radio show to listen to the news (I listen online). Depending on my workload, I'll occasionally turn it down if I need to call anyone or take calls.

Somewhere around 9am, I'll take a break and actually get dressed. Working in my footy jammies after 9am just isn't a good thing (it's good I don't do video conferencing).

I'll take conference calls and make calls most of the day, typically stopping for lunch around 11:30-12:30. Some days I'll have a conference call during that time. Other days, I'll eat lunch at my desk while I work. The afternoon is pretty much the same.

Around 5pm, most of the calls die down. Sometimes, the folks on the left coast schedule calls late, so I'll get on the phone again as required. And I'll do emails and desk work until I'm finished. Then I'll check email again before I head to bed.

Everyone tells me that they envy working from home. I'm here to tell you that it ain't that great. The commute is short and the requirements for attire are easy. But it's lonely and the work day typically is longer.

Now for the heart-felt part. I like working from home. It gives me a lot of flexibility. But some days I long for the times of being in a cubicle farm, being able to make comments to others and going to lunch with colleagues. It's a true mixed bag.

Wednesday, July 30, 2008

What penance must I pay?

This week's "trip du week" was a small jaunt to Atlanta. I left on Tuesday morning for a 1pm meeting, followed by 3 hours of training. An overnight stay and then more training today. I probably used a lot of carbon credits driving to Atlanta and back (slight over 300 miles). For that, I know I can call algore and pay him off to absolve myself of that sin.

But I'm unsure what to do about the hotel. See, I stayed at a Homewood Suites. It was on my company's approved hotel list, very close to the class location and wasn't the most expensive one on the list. But I had a real suite. A bedroom and a living room. There was a whirlpool tub, but I only took a shower, so no water credits need to be purchased. But somehow I feel guilty, having such a large room for just myself and only one night.

So, to where must I go to pay penance? Surely some natural law was broken.

Maybe algore has a credit I can purchase to redeem my spacious soul.

Sunday, July 20, 2008

Upcoming week

Someone noticed that I hadn't blogged in a while. Well, I guess I've just been busy. I learned how to make Excel talk to you this week. At a customer site, the nerds in the group were all getting Excel to say "Dude". So I listened in on their conversation and now Excel calls me a "dude" (or anything else I want).

This week promises to be busy too. I'm driving 266 miles tomorrow (with two stops in the middle), another 86 miles on Tuesday and 107 miles on Wednesday.

So, on Wednesday, I have to see a customer 1/2 miles from my hotel. Should I drive or walk on Charlotte streets in 95+ degree weather?

You can tell how motivated I am about blogging...

Monday, June 30, 2008

Do-Over begins

A few months ago, I posted an entry about Ian Usher, who wanted a d0-over in his life. Seems Ian was tired of his current life, wanted to sell it and start over. Well, it seems like he's accomplished his goal (at least on the surface) and the auction is over.

The winning bid was $399,300, an earlier bid of $2m was found to be fake. My earlier report indicated he was hoping for $390,000, so he didn't do too bad.

Ian packed up his life: his house, car, etc. including his job and friends. Yep, his employer promises to give the buyer a try at his former job and he's sending a list of his friends.

So why do it? "Of course, at the root of it all was a girl" according to this article. Makes sense. Most of the major decisions in my life can be traced to a female. Some for the better. Some, well I'd rather not think of those.

Now Ian gets to start over. Good luck Ian. I hope you find what you're looking for. More importantly, I hope you get away from the things you don't want.

Monday, March 24, 2008

Obama's speech on racism

Warning: This entry could surprise my friends on both sides of the political aisle.

If you're like me, you heard tons about Obama's speech on racism. I've heard nothing positive about it. I listen mostly to conservative talk radio and no one expects them to say anything good about Obama. I also listen to the big networks and they had nothing positive to say either. Years ago I tried listening to liberal talk radio and I just couldn't stomach it.

In 1992, Dan Quayle made his famous Murphy Brown speech. This was when Al Gore was still inventing the internet, so I depended on the main-stream media to read the real speech. By the time it came out, most political candidates had changed their tune and were supporting Quayle's ideas, if not his speech. What a turn-around!

I learned from that experience to go to the source. So today, I took time to read Obama's speech. You can find it here. To my surprise, I found very little in Obama's words with which I disagree.

Sen. Obama's speech included lots of words about Rev. Wright, but that was no more the topic than was Quayle's speech about a TV character back in 1992 (it was about a poverty of values, including absent fathers - which Obama mentioned also). Rather, Obama was talking for the first half of the speech about racism in America. I thought he did a good job expaining the situation. Yes, he spent time defending his views on Wright, but that's not all the speech is about.

At this point, I should indentify myself as a white American. Born and raised in the south and proud of it. I have looked back for about 4 generations and all of these ancestors were raised in the south. I don't know if any ever owned slaves, but I know some fought in the civil war (and not for the north). I do know that some of my relatives have harbored racist feelings and for that I am not proud. I'll also apologize to anyone offended by the term "black". I'll use that in this entry: it's what Obama used in his speech and it's shorter than "African American". I should also point out that I will assume that his speech matches the way Obama feels. I have no doubt that he has speech writers who wrote good portions of the speech, but he gets all the credit and all the blame.

Obama's speech was very well written and shows a good bit of intelligence. Four years ago, I realized that this man was going to be somebody. Starting with a quotation from the Constitution and tracing slavery through the halls of the Philadelphia convention, Obama spoke without malice about the process and the realization that "words on a parchment would not be enough to deliver slaves from bondage."

Senator Obama gets it. Neither then, nor now, can "words on parchment" solve the problem. He also gets it that racism cuts both ways. He talks about "white racism" and "divisive comments" by Wright.

Then he transitions his speech. "Just as black anger often proved counterproductive, so have these white resentments distracted attention from the real culprits of the middle class squeeze"
In other words, both black and white racism distract us from the real problems. I agree 100%. He says that "to wish away the resentments of white Americans, to label them as misguided or even racist, without recognizing they are grounded in legitimate concerns - this too widens the racial divide, and blocks the path to understanding." In all, I think he spoke more about reverse racism (anti-white) than he did about racism (anti-black). I haven't counted words and think that that too would "block the path to understanding."

What are the real problems? Obama sites these items: 1) Big Business, 2) Washington politics and 3) economic policies that favor the few over the many.

He identifies some specific actions for blacks: 1) embracing the burdens of our past without becoming victims of our past, 2) continuing to insist on justice and 3) binding our particular grievances to the larger aspirations of all Americans. This is also where he talks about absent fathers (where's Quayle when you need him?).

He identifies some specific actions for whites: acknowledge that racism is real with both words and deeds (investing in schools and communities, enforcing civil rights laws, providing "ladders of opportunities).

Then he transitions again by asking us not to focus on racism. Instead he wants us to focus on education, on health care, jobs (and offshoring) and bringing the troops home "from a war that never should've been authorized and never should've been waged".

He also mentioned that Wright sees "the conflicts in the Middle East as rooted primarily (with) ... allies like Israel, instead of (starting with ) radical Islam."

So, that's a condensation of Obama's speech, I'll explore my comments on it in a couple of days. I'd be interested in your comments. I'd be especially interested in any comments on the comparisons between Obama and Quayle.

Tuesday, March 18, 2008

I want a do-over

Seems that a man in Australia wants a do-over. Ian Usher is putting his entire life up for auction on E-bay. The lucky winner will get his house and all it's contents, his car, his motorcycle, jet ski and parachuting gear.

The winner will also get Ian's friends and job: He's promised to introduce the buyer to his friends (after that it's up to them) and his employer has agreed to give the buyer a chance at his job (two week trial period, followed by three months, then permanent if it all works out).

Seems Ian had a bad break-up with his wife of five years and his life is just full of bad memories. Not sure how those get sold on E-bay, but he's expecting to get around $390,000 for the package. He hopes to head out of his house with his wallet and passport and board the next plane with an available seat and head off into the sunset (or sunrise depending on the time of day and direction).

I've always promised my kids that my house could be a "city of refuge" for them, but this is tempting. I posted a while back that I had desires to go off and become a hermit, but this is even more dramatic. Looking back and my blog posts, I've even posted that desire twice, two years apart, so it's not a new desire. And Drew Peterson is convinced that's what happened to his wife and there are books that tell you how to do it. It seems to me that the e-Bay way is a good one.

Friday, December 07, 2007

Home again, home again...

My two weeks of ridiculous travel is over. I'm home for a while. I do have one out-of-town trip next week, but it's only one night.

It's good to be home.

Monday, November 05, 2007

Hotels

I spent another night at a hotel last night. Last week, in Virginia, this week in NC. This time, the hotel was a lot like the hotel I worked at as a teenager. Small, inexpensive, right on the highway. But a lot was different too.

When I go to a hotel today, I expect coffee in the room along with an iron and ironing board. As a teenager, we had an iron and ironing board at the office, part of my job was to deliver it to anyone that needed it. Coffee was at the restaurant next door.

Breakfast this morning, was eggs (almost a cheese omelet), ham and a danish. Orange juice too. I could have had bisquits or waffles, but I'm watching my carbs. This vs. the restaurant next door.

The small, inexpensive hotel has changed..

Friday, November 02, 2007

WKRP Cincinatti

On my way back home, first leg was from Richmond to Cincinatti. A lady on the plane suggested we should all sing a song when we landed. I agreed and suggested the only song I knew about Cincinatti, the WKRP theme song. Of course no one knew all of the words, so we opted out. (I actually probably know most, but people say I sound like a cat that's been stepped on).

Cincinatti airport is fine if you don't have to go between C and A/B concourses. Then you have to take a bus. Seems like the carbon credit police should get after them for all of the buses, frequently idling.

I'll be home in a couple hours, that's all that matters

Virginia is for Lovers

I'm posting remotely today, from Fredericksburg, Va. I come to this town about 2-3 times a year to visit a customer here. I can choose to fly into Washington DC and drive down or fly into Richmond and fly up. Richmond is a nicer airport and an easier drive.

I always forget the Richmond is NOT a non-smoking town. It's hard to get a non-smoking rental car. After three attempts, I got a nice little Prius. After a couple of false starts (pun intended) and some help from a gentelman at the Hertz return "desk", I was able to get the car started and I took off. The Prius is actually a nice car, but I don't like the dashboard (too far away) and I don't like the view out the rear mirror (cut in 1/2 by a metal part of the car).

Last night for dinner, I met my boss, the customer and his "girl-friend" at The Log Cabin in Fredericksburg. We drove through part of the town (not the Old Town) and I was reminded how pretty this area actually is. On past visits, I've noticed how the rivers and rolling hills remind me of the foothills of SC. Dinner at this small non-chain seafood restaurant was excellent. We stayed for about three hours, enjoying gentle conversation. Yes, some work was discussed, but as my manager put it, we just wanted to show our appreciation to the customer.

I got some good news before the meal, I had thought I would be losing this customer next year due to some re-organizations in my department. After working with them for eight or nine years, I have developed a relationship of mutual trust. Fortunately, I'll still be able to work with them, possibly even at a deeper level.

I'm hoping that my wife and I can come up next spring for a visit. We would drive up and then go on up to see DC. But first, we'd spend a day or so visiting this area, having dinner with another couple with very similar backgrounds... it should be a nice visit.

Monday, October 22, 2007

30,000 pounds of bananas

Fans of Harry Chapin (or residents of Scranton, Pa) may recognize the subject line as a song. If you don't recall, the lines, you can see the lyrics here.

Alas, the residents of the eastern half of Simpsonville, will be like the residents of Scranton in the second ending of the song (the first ending and the second were both rejected if you listen to the live performance).

The ending was:
A woman walks into her room where her child lies sleeping
and when she sees his eyes are closed, she sits there, silently weeping
and though she lives in Scranton, Pennsylvania
She never ever eats ... Bananas
Not one of thirty thousand pounds .... of bananas

Tonight was my son's last night on the job stacking bananas. Now he's going to take a break from the world of capitalism. Until the grocery store finds another banana stacker, the residents will go without. Stock up Simpsonville!

P.S. The song was based on actual history. Visit the link above for the details

Wednesday, October 10, 2007

Failure to plan on your part....

... does not constitute an emergency on my part.

My day today has been shot. I planned to go to Columbia, instead I'm headed north of Charlotte. I planned to work on several things this morning, instead I got an urgent call at 9:30. IF we order something, how long would it take to arrive? Oh, we've been sitting on it for weeks. We've known all the deadlines for months. We should have ordered it days ago. But we might get around to it and when we do, we want it RIGHT NOW. Just in time. No matter that the order has to be processed in Brazil, no matter that it has to be built to order in Mexico, no matter that it has to come through customs with more scrutiny than a pick-up load of illegals.

And that's just one of the fires I'm fighting while I spend 6 hours of my 10 hour day driving.

Hopefully, I'll have my follow-up and the school with John Edwards t-shirt problems tomorrow...
(Can you tell I'm frustrated?)

Tuesday, September 18, 2007

A new road...

I'm excited. I found a new road today. I head to Columbia about once a week, sometimes two or three times, sometimes not for a couple weeks. But I average about once a week. It takes me about an hour and a half (longer if I get a bisquit).

Today, I was going to a different part of Columbia, so I plugged it into my GPS. I didn't have the exact address, so I plugged in something close. Well, the GPS took me down some different roads. I went through some very small towns and saw some nice old houses.

I'll try the road again, just for fun. Next time, I'll take my camera and take some pictures. It's just exciting to find a new road...

Friday, August 31, 2007

Nothing in life was ever settle on a conference call

A large part of my job involves working with people to solve some of their problems. Frequently, this work is done on the phone. Sometimes, I'm solving the problems, other times, I'm getting someone else involved who can solve it.

The last two days, I've been on conference calls with 10-20 people and someone on the call tried to solve the problem. This meant that 2 of the 10-20 people had a deep technical problem, when the other 8-18 of us sat there, bored. To make matters worse, the person solving the problem (or trying to) argued with the other person. And of course the other person argued back, dragging the call down to a shouting match.

I'm firmly convinced that nothing in life was ever settle on a conference call.

(Can you tell I'm frustrated?)