A large part of my job involves working with people to solve some of their problems. Frequently, this work is done on the phone. Sometimes, I'm solving the problems, other times, I'm getting someone else involved who can solve it.
The last two days, I've been on conference calls with 10-20 people and someone on the call tried to solve the problem. This meant that 2 of the 10-20 people had a deep technical problem, when the other 8-18 of us sat there, bored. To make matters worse, the person solving the problem (or trying to) argued with the other person. And of course the other person argued back, dragging the call down to a shouting match.
I'm firmly convinced that nothing in life was ever settle on a conference call.
(Can you tell I'm frustrated?)